1. Agreement & Acceptance
By signing up for an account, accessing, or using PlayCoupon, you agree to be legally bound by these Terms of Service, our Privacy Policy, and Meta's WhatsApp Business Messaging Policy. If you do not agree to these terms, you may not use the service.
2. Customer Consent & Strict No-Spam Policy
Shop Owner Sole Responsibility: You represent and warrant that every contact number you add or import into PlayCoupon has explicitly granted opt-in consent to receive promotional messages and game links from your business.
Zero Tolerance for Spam: You must never send unsolicited marketing messages, bulk cold broadcasts, purchased directory leads, or deceptive content. You must honor all STOP opt-out requests immediately.
3. Suspension of Abusive or Non-Compliant Accounts
To safeguard the reputation of our sender infrastructure and protect end customers, we reserve the right to immediately suspend or permanently terminate any account that:
- Generates high customer block rates, complaints, or spam flags on WhatsApp.
- Attempts to bypass opt-out safeguards or contact unconsenting individuals.
- Engages in fraudulent activities, misleading games, or abusive behavior.
Accounts terminated due to policy abuse forfeit all remaining credit balances.
4. Message Credits & Refund Terms
Non-Refundable Once Messages Are Sent: Credits are deducted from your balance as messages are dispatched to the WhatsApp network. Once messages have been transmitted, the credits consumed are strictly non-refundable.
Automatic Delivery Failure Refund: If a message dispatch fails due to an invalid phone number or network delivery failure, exactly 1 credit is automatically refunded back to your shop balance.
5. Inquiries & Legal Notice
For questions regarding these terms, billing queries, or compliance notices, please contact our support desk: